Cancellation policy
Customers have a 10-hour window from the time of placing the order to cancel their purchase. After 10 hours, the order cannot be cancelled. If a customer wishes to cancel an order, they must contact our customer support team through our website or by email with their order details.
Shipping Address Change Policy:
Customers may change their shipping address before the order has been shipped. To change the shipping address, customers must contact our customer support team through our website or by email with their order details. Once an order has been shipped, the shipping address cannot be changed.
We recommend that customers double-check their shipping address before completing their purchase to ensure that their package is delivered to the correct location. We are not responsible for packages that are shipped to an incorrect address due to customer error.
Please note that any cancellation or shipping address change requests are subject to approval by our customer support team. We reserve the right to deny any requests that do not comply with our policies or terms and conditions.
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Subscription Policy
We offer a subscription service for customers who wish to receive regular deliveries of our products. By subscribing, customers agree to our terms and conditions and authorize us to securely save their contact and payment information to process their orders and provide them with a convenient and hassle-free subscription experience.
Subscription Registration:
To register for our subscription service, customers must create an account on our website and provide their contact and payment information. Once registered, customers can choose the frequency of their deliveries, the products they wish to receive, and the payment method for their subscription.
Subscription Changes:
Customers can make changes to their subscription at any time by logging into their account on our website. They can modify their delivery frequency, update their payment information, add or remove products from their subscription, and change their shipping address.
Subscription Cancellation:
Customers can cancel their subscription at any time by logging into their account on our website or by contacting our customer support team. Cancellations must be made before the next renewal date to avoid being charged for the next subscription period.
Subscription Auto Renewal:
Our subscription service has an auto-renewal feature, which means that subscriptions will be automatically renewed at the end of each subscription period. Customers will be notified by email before their subscription is renewed, and they will have the option to cancel or modify their subscription before the renewal date.
We take the security of our customers' information very seriously and use industry-standard measures to protect their data. By subscribing to our service, customers agree to our privacy policy and the use of their information for the purpose of providing them with the best possible subscription experience.